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Hong Kong Relationship Manager

Scope of Work
Relationship Management for your clients
Targets for monthly sign-ups and annual revenue

Expertise Areas
General London Sales market
General London Lettings market
Ballymore developments
Completions process
Competitor terms and fees
RLP process and benefits
Reassignment process
Upcoming London completions
Developers and Sales Agents in your patch

This is a full time role based in Hong Kong, and the person must be available 9am – 6pm Monday – Friday to work in the Hong Kong office. Frequently, we will ask you to attend events at the weekend and these can last from 10am – 8pm. We offer 1 day in lieu for every day worked at the weekend and you must take this within the following two weeks.

Role Responsibilities
● Record details of your client contact on systems within 24 hours
● Record all property and introducer details on systems
● Follow all CS procedures, processes and frameworks
● Manage a minimum of 200 contact per month
● Proactively guide clients through the completions process
● Inform all clients of RLP benefits
● Inform clients of their Landlord responsibilities
● Inform clients to their requirements as an overseas Landlord
● Explain the fee structure with clients using the fee structure guide
● Provide support to company webchat when required

Essential Skills and Experience
Team player
Excellent eye for attention to detail and accuracy
Good problem solver
Strong communication skills
Competency in Word, Excel, PowerPoint.
Good understanding of the London property market
Ability to negotiate well
Excellent time management, planning and organisation skills