Customer Care & Regulation

JOHNS&CO Offices

Customer Care & Regulation

At JOHNS&CO we strive to provide the best customer experience and are committed to the highest standards of compliance.

We are a member of ARLA Propertymark and we abide by their codes of practice.

We are covered by the Propertymark Client Money Protection scheme. Our Client Money Protection certificate can be found here.

We are a member of The Property Ombudsman (TPO) and we abide by their codes of practice. The TPO Consumer guide and more information about TPO can be found at

We take customer service very seriously and if you feel that we have not met your expectations, our customer care in house procedure is available here.

If you have any questions, please contact us.

+44 (0)20 7118 0200

Propertymark Client Money Protection Scheme

Propertymark CMP Accounting Rules